Apple

  • Check your internet connection
    Do you have a good connection to the internet? If you have problems with your wireless network, it may help to try connecting via 3G or 4G.
  • Check whether you have enough free storage
    You can check if you have free storage space as follows: Settings > General > Info > Available.
  • Tap the app icon
    It could be that the download is paused. By tapping the app icon again, you will start the download again.
  • Remove blocked apps and reinstall again
    Remove an app as follows: press the icon for a second or two with your finger, so that it starts to wobble. Then you can remove the icon by pressing the x. Now go back to the App Store and download the app again.
  • Check your Apple ID
    Did you use the correct Apple ID for the App Store? When you download an app, it is linked to your Apple ID. Updating apps works only through the correct Apple ID. Some people use multiple Apple IDs, so you might be logged in with the wrong one. Check it via: App Store > Updates. In the top right, tap your account photo and then click Purchases. If you use a family account, you must first select the correct parent or child account.


Android

  • Check your internet connection
    Do you have a good connection to the internet? If you have problems with your wireless network, it may help to try connecting via 3G or 4G.
  • Check whether you have enough free storage
    See if you have enough space to download the app. Take a look, for example, which apps take up a lot of storage space on your phone.
  • Empty the cache
    If you want to update apps but do not succeed, then it's best to go to 'Settings > Apps /Application management' and tap on 'Google Play'. Then select the 'Storage space' field and choose 'Empty cache' to delete temporary files. Then return to the Google Play app and restart the app updates. In most cases they will now be implemented without problems.