VIGO Support & Helpdesk

VIGO app 1

• Can't download the VIGO app

Login 4

• Can I download the app on multiple devices?
• Unable to log in with provided credentials
• The VIGO server is unreachable. Check your internet connection and try again later
• Registration is not possible now, you need a VIGO account

Password 2

• I forgot my password
• Can I create a password myself?

Personal settings 3

• How can I set (change) my profile photo?
• Setting / adjusting order (sub) drivers
• What do the icons around the profile photo mean?

Notifications 3

• Change daily notification time
• Turn all push notifications on / off
• I don't get any notifications / reminders

Absence 4

• I am (temporarily) absent, what now?
• I am sick or free, now what?
• Do I also receive notifications during holidays?
• I do not work on certain days, what now?

Language settings 6

• Which languages ​​are supported by VIGO?
• I see VIGO in a language other than English
• I see my VIGO dashboard in Dutch, now what?
• I see the FAQ's / Helpdesk in Dutch, now what?
• I receive the notifications and VIGO mails in Dutch, what now?

View all 6

Daily scores and notes 5

• Where can I find my daily notes?
• I forgot to fill in my daily score
• Where can I find my daily score?
• Can I change my daily scores?
• Can I give half credits?

(Sub) driver score 3

• Where can I find the score per work driver?
• Where can I find my scores for the sub-drivers (week / month / year)?
• What does the driver score mean (color and size)?

Dashboard 10

• I can not open my dashboard
• Where can I find my personal dashboard?
• Who can view my dashboard?
• Can I view my dashboard from the previous month(s)?
• Can I choose a period longer or shorter than a month?

View all 10

Daily scores 3

• How is the average daily rate calculated?
• Where can I find my daily notes?
• What does the distribution of daily figures mean?

Driverview 4

• Driverview: what is the score of the drivers?
• Personal order drivers
• Scores of the subdrivers
• Influence of the driver on your daily score

VIGO online Dashboard 1

• VIGO online teamdashboard

Privacy & Security 2

• VIGO Privacy Statement
• I agree with the conditions, what now?

Personal information 3

• What is the purpose of VIGO when using your data?
• Which data is stored?
• How is the personal information used in the app?

Data usage 3

• Who can view my data?
• Where is my data stored?
• Can I have my personal data deleted?

Security 1

• What are the security techniques that VIGO applies?

What is VIGO 1

• What does VIGO stand for?